Shipping Policy

Shipping Policy

Effective Date: [10/04/2024]

At Luxe Lane, we strive to provide our customers with efficient and reliable shipping services. Please review the following shipping details to understand how your order will be processed, shipped, and delivered.

1. Shipping Locations

Luxe Lane currently ships to addresses within [Insert Country] and internationally to select countries. If your location is not available at checkout, please contact our customer service team for assistance.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

Please note that during peak periods, such as holidays or special promotions, processing times may be slightly longer.

3. Shipping Options and Costs

We offer the following shipping options at checkout:

  • Standard Shipping: Delivery within 5-7 business days (domestic) or 10-14 business days (international).
  • Expedited Shipping: Delivery within 2-3 business days (domestic only).

Shipping rates are calculated based on the destination and shipping method selected. The exact cost will be displayed during checkout.

4. International Shipping

Luxe Lane offers international shipping to select countries. International shipping times vary based on the destination and customs processes. Please allow additional time for international orders to clear customs.

Customers are responsible for any customs duties, taxes, or additional fees that may be applied to their shipment upon arrival in their destination country. Luxe Lane is not responsible for these charges and cannot estimate what they may be.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package. Please allow up to 24 hours for the tracking information to update.

You can also track your order by logging into your Luxe Lane account and viewing your order history.

6. Delivery Times

Delivery times depend on the shipping method selected and your location. Estimated delivery times are as follows:

  • Domestic (within [Insert Country]):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days

  • International:

    • Standard International Shipping: 10-14 business days, depending on the destination

Please note that delivery times may vary due to factors outside our control, such as weather conditions, carrier delays, or customs processing.

7. Delays and Lost Packages

While we do our best to ensure timely delivery, Luxe Lane is not responsible for shipping delays caused by the carrier, incorrect address information, or customs processes. If your package is significantly delayed or lost in transit, please contact our customer support team at support@luxelane.com, and we will assist in resolving the issue.

8. Incorrect or Undeliverable Addresses

Please ensure that all shipping information is accurate at the time of purchase. Luxe Lane is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend the package to the correct address.

9. Shipping During Holidays

During busy holiday seasons, such as Black Friday, Cyber Monday, and other peak shopping periods, please allow for additional time for order processing and delivery due to higher volumes.

10. Questions or Concerns

If you have any questions about our shipping policy, need to make changes to your shipping address, or have concerns about the status of your order, please contact our customer support team at:

Email: support@luxelane.com
Phone: (508)675-3741
Mailing Address: Luxe Lane, 143 4th st. #1W, Fall River, Ma. 02721

By placing an order with Luxe Lane, you agree to this Shipping Policy and our Terms and Conditions.