Privacy Policy

Privacy Policy

Effective Date: [9/23/24]

Luxe Lane ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, make a purchase, or engage with us through SMS or other communication channels. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Name, email address, mailing address, and phone number
  • Payment details (e.g., credit card information) for purchase transactions
  • Preferences, order history, and product feedback
  • SMS opt-ins and communication preferences

We also collect certain information automatically when you interact with our website, such as:

  • IP address, browser type, and device information
  • Cookies and tracking technologies (see our Cookies Policy for more details)
  • Usage data (pages visited, links clicked, time spent on the site)

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders, including sending shipping updates
  • Provide customer support and respond to your inquiries
  • Send you promotional materials, newsletters, and updates about Luxe Lane (with your consent)
  • Facilitate SMS communications for order updates, promotional offers, and personalized recommendations
  • Improve our website, services, and customer experience through data analysis
  • Comply with legal obligations and enforce our terms and conditions

3. SMS Marketing and Notifications

If you opt in to receive SMS notifications from Luxe Lane, we may send you messages related to:

  • Order confirmations, shipping updates, and delivery notifications
  • Promotions, special offers, and new product announcements
  • Personalized recommendations based on your purchase history

Opting In: You can subscribe to receive SMS notifications by providing your phone number at checkout or through a subscription form on our website. By opting in, you agree to receive automated marketing text messages at the number you provided.

Opting Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive or by contacting our customer service at support@luxelane.com. Standard message and data rates may apply.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to provide certain services, such as:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders
  • Marketing partners to send newsletters and SMS communications (with your consent)
  • Analytics and technology providers to improve our website and services

We may also disclose your information if required by law or to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of marketing communications, including SMS and email
  • Withdraw your consent for data processing at any time

To exercise any of these rights, please contact us at support@luxelane.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings or opt out of certain tracking by visiting our Cookies Policy.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates. The "Effective Date" at the top will indicate when changes were last made.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Email: support@luxelane.com
Mailing Address: Luxe Lane, 143 4th st. #1W, Fall River, Ma. 02721

By continuing to use our website and services, you agree to the terms outlined in this Privacy Policy.