FAQ's
Frequently Asked Questions (FAQ's)
1. What is Luxe Lane?
Luxe Lane is a fashion brand dedicated to creating timeless, high-quality pieces that blend luxury with everyday wearability. Our mission is to offer elegant and sophisticated designs that help you feel confident and polished, no matter the occasion.
2. Where are your products made?
Our products are crafted with care and precision by skilled artisans. We source premium fabrics globally and work with trusted manufacturers to ensure the highest level of craftsmanship. Luxe Lane is committed to quality, sustainability, and ethical production practices.
3. What sizes do you offer?
We offer a range of sizes to accommodate various body types. Our goal is to ensure every customer can find a piece that fits perfectly and makes them feel their best. For specific sizing details, please refer to our Size Guide on each product page.
4. How do I care for my Luxe Lane items?
We recommend following the care instructions provided on the label of each garment to maintain its quality and longevity. For most of our pieces, gentle hand washing or dry cleaning is advised. For more specific care information, visit our Product Care Guide.
5. What is your return and exchange policy?
We want you to be completely satisfied with your Luxe Lane purchase. If for any reason you’re not happy, we offer easy returns and exchanges within 30 days of your purchase. Items must be unworn, unwashed, and in original condition with all tags attached. For more details, visit our Returns & Exchanges page.
6. How long will it take for my order to arrive?
We strive to process and ship orders as quickly as possible. Standard shipping typically takes between 5-7 business days, depending on your location. Expedited shipping options are available at checkout. You will receive a tracking number as soon as your order ships.
7. Do you ship internationally?
Yes, Luxe Lane offers international shipping to select countries. Shipping times and rates vary depending on the destination. For more information on international shipping, visit our Shipping Policy.
8. Can I cancel or modify my order?
If you need to make changes or cancel your order, please contact us as soon as possible at support@luxelane.com. We’ll do our best to accommodate your request before the order is processed. Once an order has been shipped, it cannot be modified.
9. How can I contact customer service?
Our dedicated customer service team is here to assist you. You can reach us via email at support@luxelane.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.
10. Do you offer gift cards?
Yes, Luxe Lane offers digital gift cards that can be purchased on our website. Gift cards are available in various denominations and can be sent directly to the recipient via email. They make the perfect gift for any occasion!
If you have any other questions or need further assistance, don’t hesitate to contact us—we’re here to help!